Shipping Info
The shipment date of your order is usually within 1 business day, and does not necessarily include transit time. Payment processing will not begin until we receive all the information we need and full payment (or a full authorisation, in the case of a credit card).
Please allow 3-4 days for delivery within Australia, or 3-4 weeks for overseas orders.
Orders placed on the weekend or on a holiday will not begin payment processing until the next business day. Business days are Monday through to Friday, excluding Australian public holidays.
Please Note: Title and risk of loss to all products will pass to you upon delivery.
Refund Pilicy.
Please choose carefully...
We do not normally give refunds if you:
• simply change your mind, or
• make a wrong decision.
You can choose between a refund, exchange
or credit where goods:
• are faulty
• have been wrongly described
• are different from a sample shown to you, or
• do not do what they are supposed to.
Please retain your receipt as proof of purchase.
Please do not send us any items you wish to return without consulting us first. We will not refund or accept the return of any product that does not have an accompanying Return Authorisation Notice.
If your return is not due to NEO Computer Systems error, we will deduct shipping costs from your refund.
PLEASE NOTE: NEO Computer Systems recommends that you:
- Use a carrier that offers shipment tracking for all returns
- Either insure your package for safe return to NEO Computer Systems or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to follow both these recommendations, you will be responsible for any loss or damage to the product during shipping. Please enquire with your carrier about the waiting period for activating a tracking search for lost shipments to ensure that you do not invalidate the terms of refund or return.
Carrier charges for returning product are the responsibility of the purchaser.
